Scot B.
Have not had an opportunity to contact customer support however I opened the box and went to install the wheel yesterday and noticed that it was shipped broken. The base that connects to the rod was cracked in half.
Ico W.
I bought the reel for my wife. performs great. she is very good with it :) I recommend.
Wayne B.
Having problem with reel not holding line tight. Can not figure out what doing wrong. Have rewind.seitch handle sides tighten drag but line still rolls off freely. Sent note got answer that they would send video on how to correct. Got no paperwork in box when order received. No no responds to video. Bottom line got no help only to pay for reel
Dustin H.
Best reel I have ever owned!
Kurt D.
On my first order I was sure I had ordered the 3000 but got the 4000. It worked great but but was just too big. After my first review stating that if it wasn't for shipping taking so long I would send it back. They were great and exchanged it for the 3000 in a week. Super customer service!!!. I have it paired with a Lew's rod and have not had the chance to try the combo yet. I spooled it with 10 lb braid. Hope to have a chance to use the reel before the season ends for me.
William R.
Nice smooth reel. Looks great and performs as well as the big name expensive reels.
Roger S.
Took way too long to recieve product
Kurt D.
This is an update to the one I posted on Aug. 19. Since then, Tammy has offered to send me the reel that I wanted in the beginning. Now, that is customer service. To top it off I will be getting the new reel much quicker that I did the first time.
Thanks Tammy.
Kurt D.
Everything was as advertised. Got the reel in about 3 weeks, which was expected. I am sure that I ordered the 3000 size, not the 4000, which I got. I is a pretty big reel for what I do, much bigger than any of my other reels. I could not return/exchange it as I did not want to wait another 6-8 weeks. For the price, I will live with it. I did use it once and paired with a Berkely pole could cast a small weightless bait a mile. It is now paired with my Lews, so we will see. I asked about an extra/spare spool. Customer service worked hard and did a good job, I think, of looking, but no luck. I will use the reel but would be better if I had an extra spool. I will not be ordering any more from here as it is way too much trouble to return or exchange things due to shipping.
Charles L.
This spinning reel is fantastic. I'll be getting more.
Jon B.
I luv it great real cast and winds smooth drags nice well worth the money
Troy L.
Great product at a great price! Shipping takes a little long but worth it.
Donald B.
I actually ordered both a green and a red reel in the 1000 size for pan fishing. These are very nice reels at a very affordable price point. I've caught a LOT of fish on both the red and green reel and can recommend either color, or all three (red, green, gold). Thanks for offering this product. Don, Jefferson City, MO USA
Don B.
I ordered this reel for my older sister to replace a different brand of reel that had a bail spring malfunction. It is an attractive, well built reel, extremely inexpensive, and smooth as silk. So far it has worked perfectly. Thank you for offering it!
Steve D.
Nice reel. Quality. Especially for money.
Kelby H.
Good Reel! Put it on a nice little rod and it cast and retrieves nicely!!
Steve B.
Awesome products and customer service was 10 star! I’ll be ordering rods next thank you very much!!
William Z.
Caught this 5 pounder with it. Reel works great it just took 6 weeks to get here when i was quoted at most 4 weeks
Robert J.
The shipping time to get item was too long. I'd just rather pay a little more for an item then having to wait a month to get product.
James F.
very quite so smooth and I love the locking handle, and the drag is amazingly smooth and adjust very well when you have a fish on.
zoran s.
great look ,great feel,love it
Craig H.
I hate to say it but must be honest. This reel is equal if not better than my Shimano's. Well made with a quality finish.
Helen W.
went fishing with my granddaughter,Renmark,SA.Australia
Mark S.
Like the look and feel very smooth
haven't used it yet
John S.
I buy a few new reels ever year and this 2000 is like others that l own ! It took awhile to get here or because China doesn’t ship to fast ! I repair a few reels for a hobbie and l do like feel of this one !
John C.
Pretty decent quality and function for a Chinese reel. Casted extremely far and smoothly. A little play where the handle screws into body. This causes a little knock when reeling in
Ronald J.
one of the smoothest reels I own-great product
Michaell T.
My 2nd one. Again use in inshore saltwater, 15 lb braid.
Michaell T.
Really good reel for the money. I use it in light inshore saltwater situations. 8lb test.
Deryck C.
Smooth ball bearings. Solid build, excited to use it.
